Exceptions and exclusions of our return policy

See Exceptions and Exclusions listed below.

Damaged Items and Shortage Claims: Any damaged or missing items must be reported within 24 hours of delivery. If damaged upon arrival, you have the right to refuse the order. Call our Customer Service Dept +86-183-0755-2838 to report damages and obtain a return authorization number.

Exchange Products: Exchange only on retail clearance priced merchandise within 10 days. No further price adjustments.