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How to request replacement of damaged product covered by warranty?

To seek replacement of your Product based upon our warranty, please do the following: (i) contact our customer service department at service@fun-tek.com; and (ii) if after contacting our service representative, he/she determines that the damaged product may be eligible for replacement under our warranty, you will be requested to complete the Warranty Claim Form and enclose it with your Product for delivery to the address set forth below. The information supplied by you on the Warranty Claim Form is essential to us being able to try to assure expedient and proper processing of your warranty claim. Upon receipt of the Product (if requested) and Warranty Claim Form from you, we, in our sole discretion, will determine if the damaged Product is entitled to replacement under our warranty.

The Product and Warranty Claim Form should be mailed to the following address:
Fun Technology Limited
4th Floor,Block F,Huafeng Industrial Park,Gushu Village,Xixiang Town,Baoan District 518000,Shenzhen,China.
Attn: Customer Service/Warranty Claim

You are responsible for all costs associated with returning the Product to us for replacement under our warranty. If we deem the Product returned by you to us qualifies for replacement under our warranty, we will pay the shipping and handling associated with returning a replacement Product to you.

We are not responsible for any Products sent by you to us in connection with a warranty claim which are lost in the mail. We advise you to insure your package sent to us and get tracking information.

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